ECC-Net versione italianaECC-Net EnglishEcc-Net De

Off premises sales contract

If you have purchased a product when at a hotel, in the street or at home (that is outside business stores) you can withdraw from the contract without giving any explanation and without paying any penalty, by sending a registered letter to the trader’s head office or forwarding the form provided by the trader.

You are entitled to withdraw from the contract by 14 days, runnind from the date of the delivery, in case you purchase a product or from the date of the conclusion of the contract in case of services’ purchase: if thetrader does not fulfil with the obligation to inform you on the right of withdrawal the term to exercise your 12 months.

Sample letter - Off premises sales contract


Follow Us

euministero sviluppo economicoProv Bolzano



Your Europe


Adiconsum - Associazione Difesa Consumatori dal 1987

Verbraucherzentrale Südtirol

© 2021 ECC-NET Centro Europeo Consumatori Italia