{"id":11189,"date":"2026-07-03T20:03:36","date_gmt":"2026-07-03T18:03:36","guid":{"rendered":"https:\/\/ecc-netitalia.it\/have-you-recently-shopped-on-non-eu-online-marketplaces\/"},"modified":"2026-07-07T19:23:52","modified_gmt":"2026-07-07T17:23:52","slug":"have-you-recently-shopped-on-non-eu-online-marketplaces","status":"publish","type":"page","link":"https:\/\/ecc-netitalia.it\/en\/have-you-recently-shopped-on-non-eu-online-marketplaces\/","title":{"rendered":"Have you recently shopped on non-EU online marketplaces?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11189\" class=\"elementor elementor-11189 elementor-11094\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0929d4 e-flex e-con-boxed e-con e-parent\" data-id=\"c0929d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cef1152 e-con-full e-flex e-con e-child\" data-id=\"cef1152\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa81b7 elementor-widget__width-auto ha-has-bg-overlay elementor-widget elementor-widget-ha-breadcrumbs happy-addon ha-breadcrumbs happy-addon-pro\" data-id=\"cfa81b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"ha-breadcrumbs\"><li class=\"ha-breadcrumbs-item ha-breadcrumbs-start\"><a href=\"https:\/\/ecc-netitalia.it\/en\/\" rel=\"home\"><span class=\"ha-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8509c0f elementor-widget elementor-widget-heading\" data-id=\"8509c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Have you recently shopped on non-EU online marketplaces?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6423a29 elementor-widget elementor-widget-text-editor\" data-id=\"6423a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Help and advice for consumers in Europe<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c35be34 e-flex e-con-boxed e-con e-parent\" data-id=\"c35be34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46a3b68 e-con-full e-flex e-con e-child\" data-id=\"46a3b68\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-838f5c0 elementor-widget elementor-widget-heading\" data-id=\"838f5c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instructions for Consumers:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03dd8a7 elementor-widget elementor-widget-text-editor\" data-id=\"03dd8a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: 'Verdana',sans-serif;\">Since 1 July 2026, new rules apply to goods shipped to the EU from outside the EU. If you have recently made an online purchase, tell us about your experience. We want to understand whether you were asked to pay unexpected customs-related or other additional fees.<\/span><\/p>\n<p><span style=\"font-family: 'Verdana',sans-serif;\">The survey is anonymous and takes less than 2 minutes to complete.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b3da9 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"c0b3da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please answer the following questions about a recent purchase from an online marketplace (such as Temu, Shein, AliExpress, etc.). Choose the option that best matches your experience.\u201d<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb45e6 itlab360-cec-survey elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"abb45e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Successivo&quot;,&quot;step_previous_label&quot;:&quot;Precedente&quot;,&quot;step_type&quot;:&quot;progress_bar&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Form Online Purchasing Questionnaire 2026\" aria-label=\"Form Online Purchasing Questionnaire 2026\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"11189\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"abb45e6\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Have you recently shopped on non-EU online marketplaces? | ECC-Net Italia\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"11189\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_2ee61c1 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q1 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhich platform did you use?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q1]\" id=\"form-field-q1\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Temu\">Temu<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Shein\">Shein<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"AliExpress\">AliExpress<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Amazon\">Amazon<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bol.com\">Bol.com<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Wish\">Wish<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"JD.com\">JD.com<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cider\">Cider<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"TikTok Shop\">TikTok Shop<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Etsy\">Etsy<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other online shop from outside the EU\">Other online shop from outside the EU<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q2 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat is the price you paid for the product (excluding delivery)?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q2]\" id=\"form-field-q2\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Less than \u20ac5\">Less than \u20ac5<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac5 \u2013 \u20ac10\">\u20ac5 \u2013 \u20ac10<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac10 \u2013 \u20ac20\">\u20ac10 \u2013 \u20ac20<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac20 \u2013 \u20ac30\">\u20ac20 \u2013 \u20ac30<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac30 \u2013 \u20ac50\">\u20ac30 \u2013 \u20ac50<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac50 \u2013 \u20ac75\">\u20ac50 \u2013 \u20ac75<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac75 \u2013 \u20ac100\">\u20ac75 \u2013 \u20ac100<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac100 \u2013 \u20ac150\">\u20ac100 \u2013 \u20ac150<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"I don\u2019t remember\">I don\u2019t remember<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q3 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDid you pay any fees on top of shipping costs?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q3]\" id=\"form-field-q3\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Yes\">Yes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"No\">No<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not sure\">Not sure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_9af4fc8 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q4 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAt what stage were you asked to pay these additional fees?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q4]\" id=\"form-field-q4\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"At checkout\">At checkout<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"After purchase, by email, SMS or app message\">After purchase, by email, SMS or app message<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"At delivery\">At delivery<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q5 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAmount of additional fees\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q5]\" id=\"form-field-q5\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Less than \u20ac3\">Less than \u20ac3<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac3 \u2013 \u20ac5\">\u20ac3 \u2013 \u20ac5<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u20ac5 \u2013 \u20ac10\">\u20ac5 \u2013 \u20ac10<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"More than \u20ac10\">More than \u20ac10<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not sure\">Not sure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q6 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat was the fee called?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q6]\" id=\"form-field-q6\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Customs duty\">Customs duty<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"VAT \/ tax\">VAT \/ tax<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Handling \/ service fee\">Handling \/ service fee<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not clearly explained\">Not clearly explained<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not sure\">Not sure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q7 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWho asked you to pay the fee?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q7]\" id=\"form-field-q7\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"The platform\">The platform<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"A delivery company\">A delivery company<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"National postal service\">National postal service<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Customs authority\">Customs authority<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not clear\">Not clear<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q8 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIf you paid the fee to a delivery company, which one was it?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q8]\" id=\"form-field-q8\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DHL\">DHL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"UPS\">UPS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"FedEx\">FedEx<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DPD\">DPD<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"GLS\">GLS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hermes \/ Evri\">Hermes \/ Evri<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Another delivery company\">Another delivery company<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"I did not pay a delivery company\">I did not pay a delivery company<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not sure\">Not sure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-q9 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-q9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWere you informed about these fees before placing the order?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[q9]\" id=\"form-field-q9\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an answer <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Yes, clearly\">Yes, clearly<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Yes, but not clearly\">Yes, but not clearly<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"No\">No<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not sure\">Not sure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INVIA QUESTIONARIO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Help and advice for consumers in Europe Instructions for Consumers: Since 1 July 2026, new rules apply to goods shipped to the EU from outside the EU. If you have recently made an online purchase, tell us about your experience. We want to understand whether you were asked to pay unexpected customs-related or other [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11189","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/11189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/comments?post=11189"}],"version-history":[{"count":4,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/11189\/revisions"}],"predecessor-version":[{"id":11194,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/11189\/revisions\/11194"}],"wp:attachment":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/media?parent=11189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}