{"id":6620,"date":"2022-10-28T21:45:29","date_gmt":"2022-10-28T19:45:29","guid":{"rendered":"https:\/\/ecc-netitalia.it\/customer-satisfaction\/"},"modified":"2024-02-12T15:24:49","modified_gmt":"2024-02-12T14:24:49","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/ecc-netitalia.it\/en\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6620\" class=\"elementor elementor-6620 elementor-2362\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-923a75f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"923a75f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dcf6983\" data-id=\"dcf6983\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e523b0a elementor-widget__width-auto ha-has-bg-overlay elementor-widget elementor-widget-ha-breadcrumbs happy-addon ha-breadcrumbs happy-addon-pro\" data-id=\"e523b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"ha-breadcrumbs\"><li class=\"ha-breadcrumbs-item ha-breadcrumbs-start\"><a href=\"https:\/\/ecc-netitalia.it\/en\/\" rel=\"home\"><span class=\"ha-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c7959 elementor-widget elementor-widget-heading\" data-id=\"31c7959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35d6ffc elementor-widget elementor-widget-text-editor\" data-id=\"35d6ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Help and advice for consumers in Europe<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ddac17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ddac17\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a017080\" data-id=\"a017080\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7314206 elementor-widget elementor-widget-text-editor\" data-id=\"7314206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A survey on the consumer satisfaction is carried out on regular basis in accordance with the guidelines and by using the tools agreed within the ECC-Net: The Consumer Satisfaction Survey is a particular deliverable to be provided along with the annual report (&#8220;Consumer Survey Result&#8221;).<\/p>\n<p>Here the results:<\/p>\n<p><strong>Consumer satisfaction survey results (rate of the users who consider themselves very or extremely satisfied with our services).<\/strong><\/p>\n<ul>\n<li><strong>2019<\/strong>: 87,41%<\/li>\n<\/ul>\n<ul>\n<li><strong>2020<\/strong>: 90,7%<\/li>\n<\/ul>\n<ul>\n<li><strong>2021<\/strong>: 82,92%<\/li>\n<\/ul>\n<p>In most cases, the consumer dissatisfaction comes up when an amicable settlement of the dispute is not reachable. (e.g. no trader response). 2021 and 2022 are also affected by the high rate of cases closed unsuccessfully \u00a0and related to the travel and tourist sector \u00a0where consumers received a voucher instead of a refund due to the Covid-19 emergency.<\/p>\n<p>ECC Italy communicates result and data on the activities carried out \u00a0(news or press release, or social campaign) on yearly basis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7265cb3\" data-id=\"7265cb3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Customer Satisfaction Help and advice for consumers in Europe A survey on the consumer satisfaction is carried out on regular basis in accordance with the guidelines and by using the tools agreed within the ECC-Net: The Consumer Satisfaction Survey is a particular deliverable to be provided along with the annual report (&#8220;Consumer Survey Result&#8221;). [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6620","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/6620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/comments?post=6620"}],"version-history":[{"count":1,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/6620\/revisions"}],"predecessor-version":[{"id":6621,"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/pages\/6620\/revisions\/6621"}],"wp:attachment":[{"href":"https:\/\/ecc-netitalia.it\/en\/wp-json\/wp\/v2\/media?parent=6620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}