{"id":2271,"date":"2021-12-20T11:42:51","date_gmt":"2021-12-20T10:42:51","guid":{"rendered":"http:\/\/localhost\/ECCWORDPRESS\/?page_id=2271"},"modified":"2026-09-15T13:35:44","modified_gmt":"2026-09-15T11:35:44","slug":"modulo-reclami","status":"publish","type":"page","link":"https:\/\/ecc-netitalia.it\/it\/modulo-reclami\/","title":{"rendered":"Invia un reclamo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2271\" class=\"elementor elementor-2271\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84a3f4e e-flex e-con-boxed e-con e-parent\" data-id=\"84a3f4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-497058c e-con-full e-flex e-con e-child\" data-id=\"497058c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afcd78c elementor-widget__width-auto ha-has-bg-overlay elementor-widget elementor-widget-ha-breadcrumbs happy-addon ha-breadcrumbs happy-addon-pro\" data-id=\"afcd78c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"ha-breadcrumbs\"><li class=\"ha-breadcrumbs-item ha-breadcrumbs-start\"><a href=\"https:\/\/ecc-netitalia.it\/it\/\" rel=\"home\"><span class=\"ha-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa955d elementor-widget elementor-widget-heading\" data-id=\"0fa955d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quando possiamo esserti d'aiuto<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb5aad elementor-widget elementor-widget-text-editor\" data-id=\"ccb5aad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consulenza ed assistenza per i consumatori in Europa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb98afb e-flex e-con-boxed e-con e-parent\" data-id=\"eb98afb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d61e68d elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d61e68d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prima di inviare una richiesta di informazioni\/assistenza<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6132aa1 elementor-widget elementor-widget-text-editor\" data-id=\"6132aa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section id=\"section-id-1565184681430\" class=\"sppb-section\"><div class=\"sppb-row-container\"><div class=\"sppb-row\"><div id=\"column-wrap-id-1565184681471\" class=\"sppb-col-md-12\"><div id=\"column-id-1565184681471\" class=\"sppb-column\"><div class=\"sppb-column-addons\"><div id=\"sppb-addon-wrapper-1565184681472\" class=\"sppb-addon-wrapper\"><div id=\"sppb-addon-1565184681472\" class=\"clearfix \"><div class=\"sppb-addon sppb-addon-text-block \"><div class=\"sppb-addon-content\"><p>Il <strong>Centro Europeo Consumatori Italia (CEC Italia)<\/strong> fornisce gratuitamente informazioni sui diritti dei consumatori nell&#8217;Unione europea e assiste i consumatori nella risoluzione amichevole delle controversie transfrontaliere con professionisti stabiliti in un altro Paese dell&#8217;Unione europea, in Islanda o in Norvegia.<\/p><p>Per consentirci di valutare correttamente la tua richiesta e offrirti un&#8217;assistenza il pi\u00f9 possibile efficace, ti invitiamo a leggere attentamente le seguenti indicazioni prima di inviare il tuo caso<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c703b7 elementor-widget__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"8c703b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1471\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1471\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Devi risiedere in Italia<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1471\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1471\"><p>L&#8217;assistenza del CEC Italia \u00e8 riservata ai <strong>consumatori residenti in Italia<\/strong>.<\/p><p>Se risiedi in un altro Paese dell&#8217;Unione europea, in Islanda o in Norvegia, devi rivolgerti al <a href=\"https:\/\/ecc-netitalia.it\/it\/sedi-ecc-in-europa\/\"><strong>Centro Europeo Consumatori del Paese in cui risiedi<\/strong><\/a>:<\/p><p>La competenza del CEC, infatti, \u00e8 determinata dalla <strong>residenza del consumatore e dalla natura transfrontaliera della controversia<\/strong>, e non dalla cittadinanza.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1472\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1472\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. La controversia deve essere transfrontaliera<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1472\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1472\"><p>Il CEC Italia pu\u00f2 intervenire quando il consumatore residente in Italia ha una controversia con un professionista stabilito in <strong>un altro Paese dell&#8217;Unione europea, in Islanda o in Norvegia<\/strong>.<\/p><p>Il CEC Italia non pu\u00f2 invece intervenire:<\/p><ul><li>nelle controversie con professionisti stabiliti in Italia;<\/li><li>nelle controversie tra consumatori e imprese stabilite al di fuori dell&#8217;Unione europea, dell&#8217;Islanda o della Norvegia;<\/li><li>nelle controversie relative ad acquisti effettuati per finalit\u00e0 professionali o commerciali (rapporti B2B).<\/li><\/ul><p>In questi casi, ti invitiamo a rivolgerti agli organismi o alle autorit\u00e0 competenti.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1473\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1473\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. Devi aver gi\u00e0 contattato il professionista<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1473\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1473\"><p>Prima di rivolgerti al CEC Italia, \u00e8 necessario che tu abbia <strong>presentato un reclamo direttamente al professionista<\/strong>, preferibilmente per iscritto, conservando copia della comunicazione e della relativa documentazione.<\/p><p>\u00c8 importante fornire al professionista la possibilit\u00e0 di esaminare e risolvere il problema prima di richiedere il nostro intervento.<\/p><p>Se il professionista non risponde o la risposta non consente di risolvere la controversia, potrai rivolgerti al CEC Italia allegando la documentazione relativa al reclamo gi\u00e0 presentato.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1474\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1474\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">4. Comunica con noi in modo rispettoso<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1474\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1474\"><p>Il servizio del CEC Italia \u00e8 <strong>gratuito<\/strong> e il nostro personale si impegna a esaminare le richieste nel rispetto delle proprie competenze e delle risorse disponibili.<\/p><p>Ti chiediamo pertanto di mantenere nei confronti del personale del Centro una comunicazione <strong>corretta, rispettosa e obiettiva<\/strong>.<\/p><p>Messaggi contenenti espressioni offensive, minacciose o aggressive potranno comportare la <strong>chiusura della richiesta di assistenza<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1475\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1475\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">5. Invia una richiesta completa e documentata<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1475\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1475\"><p>Per consentirci di comprendere rapidamente il problema, \u00e8 importante che la richiesta sia accompagnata da una <strong>descrizione chiara e cronologica dei fatti<\/strong>.<\/p><p>Ti chiediamo di:<\/p><ul><li>descrivere sinteticamente cosa \u00e8 accaduto, indicando, ove possibile, ordine, acquisto, pagamento, consegna, reclamo e risposta del professionista;<\/li><li>allegare la documentazione rilevante in ordine cronologico;<\/li><li>inviare le comunicazioni intercorse con il professionista complete di data, mittente e destinatario;<\/li><li>allegare ordini, fatture, ricevute di pagamento, condizioni contrattuali e ogni altro documento utile alla valutazione del caso.<\/li><\/ul><p>Ti chiediamo di inviare la documentazione a supporto del reclamo in singoli file PDF nominati. Gli screenshot devono essere leggibili e completi e devono consentire di individuare almeno la data e gli interlocutori della comunicazione.<\/p><p>Ti invitiamo a evitare di inviare esclusivamente screenshot privi di un ordine cronologico e di una spiegazione dei fatti; considerato l&#8217;elevato numero di richieste ricevute dal CEC, non \u00e8 possibile per i consulenti effettuare la ricostruzione cronologica delle immagini<strong>.<\/strong><\/p><p>Per motivi di sicurezza, <strong>non \u00e8 possibile aprire file in formato ZIP<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1476\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1476\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">6. Rispetta la nostra valutazione giuridica<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1476\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1476\"><p>Puoi utilizzare strumenti online e sistemi di intelligenza artificiale per ottenere una prima informazione sulla tua situazione. \u00c8 tuttavia importante ricordare che tali strumenti possono fornire informazioni <strong>inesatte, incomplete o non applicabili al caso concreto<\/strong>.<\/p><p>La valutazione fornita dal CEC Italia si basa sulla <strong>normativa vigente, sulle fonti giuridiche applicabili e sulla valutazione professionale dei nostri esperti<\/strong>.<\/p><p>Il nostro personale \u00e8 a disposizione per chiarire le ragioni della valutazione effettuata. Non \u00e8 tuttavia possibile instaurare un confronto o un dibattito sulla base di interpretazioni giuridiche generate da sistemi di intelligenza artificiale o da informazioni reperite online.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1477\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1477\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">7. Collabora con il personale del Centro<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1477\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1477\"><p>Per consentirci di gestire la tua richiesta nel modo pi\u00f9 efficace possibile, ti chiediamo di:<\/p><ul><li>rispondere alle nostre richieste di informazioni o documentazione;<\/li><li>comunicarci tempestivamente eventuali sviluppi della controversia;<\/li><li>informarci se nel frattempo hai raggiunto un accordo con il professionista o se la controversia \u00e8 stata altrimenti risolta.<\/li><\/ul><p>La collaborazione del consumatore \u00e8 essenziale per consentire al CEC di svolgere efficacemente la propria attivit\u00e0.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1478\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1478\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">8. Conosci i limiti dell'intervento del CEC Italia<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1478\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1478\"><p>Il <strong>Centro Europeo Consumatori Italia non \u00e8 un&#8217;autorit\u00e0 pubblica, n\u00e9 un organismo di vigilanza o sanzionatorio.<\/strong><\/p><p>Il CEC Italia non dispone di poteri coercitivi nei confronti dei professionisti e non pu\u00f2 imporre loro il rimborso di una somma, il risarcimento di un danno o l&#8217;adempimento di un obbligo.<\/p><p>Il nostro intervento \u00e8 finalizzato a <strong>facilitare il dialogo tra consumatore e professionista e a favorire una soluzione amichevole della controversia<\/strong>. L&#8217;esito della procedura dipende pertanto anche dalla disponibilit\u00e0 del professionista a collaborare.<\/p><p>Il ricorso al CEC Italia non costituisce una procedura di mediazione obbligatoria e non sostituisce le eventuali azioni giudiziarie o gli altri strumenti di tutela previsti dalla legge.<\/p><p>Per tale ragione l&#8217;intervento del CEC Italia <strong>non sospende n\u00e9 interrompe i termini di prescrizione o decadenza applicabili alla tua controversia.<\/strong><\/p><p>Se il termine per esercitare un diritto \u00e8 prossimo alla scadenza, ti invitiamo a <strong>non attendere l&#8217;esito della nostra assistenza<\/strong> e ad adottare tempestivamente le iniziative necessarie per tutelare i tuoi diritti, eventualmente rivolgendoti a un professionista o all&#8217;organismo competente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba48646 e-flex e-con-boxed e-con e-parent\" data-id=\"ba48646\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b2cb8a9 e-con-full e-flex e-con e-child\" data-id=\"b2cb8a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56cb934 elementor-widget elementor-widget-text-editor\" data-id=\"56cb934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section id=\"section-id-1565184681430\" class=\"sppb-section\"><div class=\"sppb-row-container\"><div class=\"sppb-row\"><div id=\"column-wrap-id-1565184681471\" class=\"sppb-col-md-12\"><div id=\"column-id-1565184681471\" class=\"sppb-column\"><div class=\"sppb-column-addons\"><div id=\"sppb-addon-wrapper-1565184681472\" class=\"sppb-addon-wrapper\"><div id=\"sppb-addon-1565184681472\" class=\"clearfix \"><div class=\"sppb-addon sppb-addon-text-block \"><div class=\"sppb-addon-content\"><p>A causa dell&#8217;elevato numero di reclami pervenuti, il tempo di attesa stimato per la valutazione iniziale \u00e8 attualmente di <strong>8 settimane<\/strong>. <br \/><strong>La preghiamo di sottoporre il suo reclamo solo se \u00e8 disposto ad attendere i tempi indicati<\/strong>.<\/p><p>Se non pu\u00f2 attendere, pu\u00f2 valutare le seguenti opzioni:<\/p><ul><li>Procedura di chargeback (storno dei pagamenti con carta di credito)<\/li><li>Procedure\u00a0di risoluzione alternativa delle controversie<\/li><li>Procedimenti giudiziari europei (ordine europeo di pagamento, procedimento europeo per le controversie di modesta entit\u00e0)<\/li><li>Un avvocato<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c68e4a elementor-widget elementor-widget-text-editor\" data-id=\"5c68e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prima di inviare un reclamo* o una richiesta di informazioni leggi l&#8217;<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/ecc-netitalia.it\/it\/personal-data-policy\/\" data-mce-tmp=\"1\">Informativa sulla Privacy<\/a><\/span>\u00a0come previsto dal Regolamento (UE) 2016\/679<\/p><p><strong>* Si prega di non utilizzare PEC per l&#8217;invio<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2afd405 elementor-widget elementor-widget-html\" data-id=\"2afd405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* Blocchi inizialmente nascosti *\/\r\nbody:not(.elementor-editor-active) .hiddenfirst {\r\n    display: none !important;\r\n}\r\n\r\nbody:not(.elementor-editor-active) .hiddenfirst.hiddenfirst-visible {\r\n    display: var(--display, block) !important;\r\n    animation: eccReveal 0.35s ease-out;\r\n}\r\n\r\n@keyframes eccReveal {\r\n    from {\r\n        opacity: 0;\r\n        transform: translateY(10px);\r\n    }\r\n\r\n    to {\r\n        opacity: 1;\r\n        transform: translateY(0);\r\n    }\r\n}\r\n\r\n\/* Blocco di accettazione *\/\r\n.ecc-acceptance-box {\r\n    display: flex;\r\n    align-items: flex-start;\r\n    gap: 15px;\r\n    width: 100%;\r\n    padding: 20px 22px;\r\n    border: 2px solid #14699c;\r\n    border-radius: 8px;\r\n    background-color: #f2f8fc;\r\n    cursor: pointer;\r\n    transition:\r\n        background-color 0.2s ease,\r\n        border-color 0.2s ease,\r\n        box-shadow 0.2s ease;\r\n}\r\n\r\n.ecc-acceptance-box:hover {\r\n    background-color: #e8f4fb;\r\n    box-shadow: 0 5px 18px rgba(20, 105, 156, 0.14);\r\n}\r\n\r\n\/* Checkbox *\/\r\n.ecc-acceptance-checkbox {\r\n    appearance: none;\r\n    -webkit-appearance: none;\r\n    flex: 0 0 26px;\r\n    width: 26px;\r\n    height: 26px;\r\n    margin: 0;\r\n    border: 2px solid #14699c;\r\n    border-radius: 5px;\r\n    background-color: #ffffff;\r\n    cursor: pointer;\r\n    position: relative;\r\n    transition:\r\n        background-color 0.2s ease,\r\n        border-color 0.2s ease,\r\n        transform 0.15s ease;\r\n}\r\n\r\n.ecc-acceptance-checkbox:checked {\r\n    border-color: #14699c;\r\n    background-color: #14699c;\r\n}\r\n\r\n.ecc-acceptance-checkbox:checked::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    left: 8px;\r\n    top: 3px;\r\n    width: 6px;\r\n    height: 13px;\r\n    border: solid #ffffff;\r\n    border-width: 0 3px 3px 0;\r\n    transform: rotate(45deg);\r\n}\r\n\r\n.ecc-acceptance-checkbox:focus-visible {\r\n    outline: 3px solid rgba(20, 105, 156, 0.3);\r\n    outline-offset: 3px;\r\n}\r\n\r\n.ecc-acceptance-text {\r\n    color: #1f2933;\r\n    font-size: 17px;\r\n    font-weight: 600;\r\n    line-height: 1.45;\r\n}\r\n\r\n.ecc-acceptance-note {\r\n    display: block;\r\n    margin-top: 4px;\r\n    color: #52616b;\r\n    font-size: 14px;\r\n    font-weight: 400;\r\n}\r\n\r\n\/* Stato selezionato dell'intero blocco *\/\r\n.ecc-acceptance-box.is-checked {\r\n    border-color: #238636;\r\n    background-color: #edf8ef;\r\n}\r\n\r\n.ecc-acceptance-box.is-checked .ecc-acceptance-checkbox {\r\n    border-color: #238636;\r\n    background-color: #238636;\r\n}\r\n\r\n\/* Ottimizzazione mobile *\/\r\n@media (max-width: 767px) {\r\n    .ecc-acceptance-box {\r\n        gap: 12px;\r\n        padding: 17px;\r\n    }\r\n\r\n    .ecc-acceptance-text {\r\n        font-size: 16px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<label class=\"ecc-acceptance-box\" id=\"ecc-acceptance-box\">\r\n    <input\r\n        type=\"checkbox\"\r\n        id=\"ecc-checkaccept\"\r\n        class=\"ecc-acceptance-checkbox\"\r\n        autocomplete=\"off\"\r\n        aria-controls=\"ecc-hidden-content\"\r\n    >\r\n\r\n    <span class=\"ecc-acceptance-text\">\r\n        Ho letto e compreso le informazioni sopra riportate\r\n        <span class=\"ecc-acceptance-note\">\r\n            Seleziona la casella per visualizzare i moduli e proseguire.\r\n        <\/span>\r\n    <\/span>\r\n<\/label>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n    const checkbox = document.getElementById('ecc-checkaccept');\r\n    const acceptanceBox = document.getElementById('ecc-acceptance-box');\r\n    const hiddenSections = document.querySelectorAll('.hiddenfirst');\r\n\r\n    if (!checkbox || !acceptanceBox || !hiddenSections.length) {\r\n        return;\r\n    }\r\n\r\n    function updateVisibility() {\r\n        const isChecked = checkbox.checked;\r\n\r\n        hiddenSections.forEach(function (section) {\r\n            section.classList.toggle('hiddenfirst-visible', isChecked);\r\n        });\r\n\r\n        acceptanceBox.classList.toggle('is-checked', isChecked);\r\n        checkbox.setAttribute('aria-expanded', String(isChecked));\r\n    }\r\n\r\n    checkbox.addEventListener('change', updateVisibility);\r\n\r\n    updateVisibility();\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7f1d0b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"b7f1d0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a430829 e-con-full e-flex e-con e-child\" data-id=\"a430829\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-101b380 elementor-widget elementor-widget-heading\" data-id=\"101b380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INVIA UNA RICHIESTA DI INFORMAZIONI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11aec54 e-con-full e-flex e-con e-child\" data-id=\"11aec54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-c992479 e-con-full e-flex e-con e-child\" data-id=\"c992479\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d076441 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d076441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e3131d e-con-full e-flex e-con e-child\" data-id=\"6e3131d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14f2cc5 elementor-widget elementor-widget-text-editor\" data-id=\"14f2cc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se vuoi conoscere\u00a0<strong>i tuoi diritti di consumatore europeo<\/strong>, consulta le\u00a0<strong>sezioni tematiche<\/strong>\u00a0del nostro sito e se hai necessit\u00e0 di ulteriori chiarimenti,\u00a0<strong>il personale qualificato del Centro \u00e8 a tua disposizione<\/strong>: ti risponder\u00e0 nel pi\u00f9 breve tempo possibile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-098a6aa elementor-align-center elementor-widget elementor-widget-button\" data-id=\"098a6aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/webforms.eccnet.eu\/it\/italy\/contact\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-edit\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M402.3 344.9l32-32c5-5 13.7-1.5 13.7 5.7V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h273.5c7.1 0 10.7 8.6 5.7 13.7l-32 32c-1.5 1.5-3.5 2.3-5.7 2.3H48v352h352V350.5c0-2.1.8-4.1 2.3-5.6zm156.6-201.8L296.3 405.7l-90.4 10c-26.2 2.9-48.5-19.2-45.6-45.6l10-90.4L432.9 17.1c22.9-22.9 59.9-22.9 82.7 0l43.2 43.2c22.9 22.9 22.9 60 .1 82.8zM460.1 174L402 115.9 216.2 301.8l-7.3 65.3 65.3-7.3L460.1 174zm64.8-79.7l-43.2-43.2c-4.1-4.1-10.8-4.1-14.8 0L436 82l58.1 58.1 30.9-30.9c4-4.2 4-10.8-.1-14.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INVIA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e914099 e-con-full e-flex e-con e-child\" data-id=\"e914099\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7087e0 elementor-widget elementor-widget-heading\" data-id=\"c7087e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INVIA UN RECLAMO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab36a30 e-con-full e-flex e-con e-child\" data-id=\"ab36a30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-28d0668 e-con-full e-flex e-con e-child\" data-id=\"28d0668\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87c8d80 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"87c8d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a6f360 e-con-full e-flex e-con e-child\" data-id=\"5a6f360\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af1fec5 elementor-widget elementor-widget-text-editor\" data-id=\"af1fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se\u00a0<strong>hai acquistato<\/strong>\u00a0un prodotto o un servizio\u00a0<strong>per scopi estranei<\/strong>\u00a0alla tua attivit\u00e0 commerciale, imprenditoriale o professionale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4471776 e-con-full e-flex e-con e-child\" data-id=\"4471776\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-1c79c3e e-con-full e-flex e-con e-child\" data-id=\"1c79c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a486f9f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a486f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff10bed e-con-full e-flex e-con e-child\" data-id=\"ff10bed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb60be elementor-widget elementor-widget-text-editor\" data-id=\"3fb60be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se l&#8217;azienda contro cui reclami si trova\u00a0<strong>in un altro Stato<\/strong>\u00a0dell&#8217;Unione Europea, in Norvegia, Islanda o Regno Unito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65f9d14 e-con-full e-flex e-con e-child\" data-id=\"65f9d14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-f2aa9b5 e-con-full e-flex e-con e-child\" data-id=\"f2aa9b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7d599 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5e7d599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-288fff1 e-con-full e-flex e-con e-child\" data-id=\"288fff1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3c3406 elementor-widget elementor-widget-text-editor\" data-id=\"e3c3406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se\u00a0<strong>hai gi\u00e0 reclamato con l\u2019azienda<\/strong>\u00a0ma non hai ottenuto risposta o non sei soddisfatto della risposta ricevuta.\u00a0<a href=\"https:\/\/ecc-netitalia.it\/it\/assistenza-al-reclamo\/\" data-mce-tmp=\"1\"><strong>Controlla QUI<\/strong><\/a>\u00a0la checklist dei documenti da fornire per ricevere assistenza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba4692 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5ba4692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/webforms.eccnet.eu\/it\/italy\/complaint\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm292 116V256h70.9c10.7 0 16.1-13 8.5-20.5L264.5 121.2c-4.7-4.7-12.2-4.7-16.9 0l-115 114.3c-7.6 7.6-2.2 20.5 8.5 20.5H212v116c0 6.6 5.4 12 12 12h64c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INVIA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a04796 hiddenfirst e-flex e-con-boxed e-con e-parent\" data-id=\"8a04796\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-80ba509 e-con-full e-flex e-con e-child\" data-id=\"80ba509\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-fd00d99 e-con-full e-flex e-con e-child\" data-id=\"fd00d99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-ae3dc0c e-con-full e-flex e-con e-child\" data-id=\"ae3dc0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-868d42a elementor-widget elementor-widget-text-editor\" data-id=\"868d42a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se vuoi conoscere\u00a0<strong>i tuoi diritti di consumatore europeo<\/strong>, e\u00a0<strong>risiedi in Italia<\/strong>, consulta le\u00a0<strong>sezioni tematiche<\/strong>\u00a0del nostro sito. Se hai necessit\u00e0 di ulteriori chiarimenti, i consulenti del Centro sono a tua disposizione e ti risponderanno nel pi\u00f9 breve tempo possibile. Usa il seguente modulo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c3285 elementor-align-left elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"89c3285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/webforms.eccnet.eu\/it\/italy\/contact\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-edit\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M402.3 344.9l32-32c5-5 13.7-1.5 13.7 5.7V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h273.5c7.1 0 10.7 8.6 5.7 13.7l-32 32c-1.5 1.5-3.5 2.3-5.7 2.3H48v352h352V350.5c0-2.1.8-4.1 2.3-5.6zm156.6-201.8L296.3 405.7l-90.4 10c-26.2 2.9-48.5-19.2-45.6-45.6l10-90.4L432.9 17.1c22.9-22.9 59.9-22.9 82.7 0l43.2 43.2c22.9 22.9 22.9 60 .1 82.8zM460.1 174L402 115.9 216.2 301.8l-7.3 65.3 65.3-7.3L460.1 174zm64.8-79.7l-43.2-43.2c-4.1-4.1-10.8-4.1-14.8 0L436 82l58.1 58.1 30.9-30.9c4-4.2 4-10.8-.1-14.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INVIA UNA RICHIESTA DI INFORMAZIONI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1467462 hiddenfirst e-flex e-con-boxed e-con e-parent\" data-id=\"1467462\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18bccf3 e-con-full e-flex e-con e-child\" data-id=\"18bccf3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-1525d0c e-con-full e-flex e-con e-child\" data-id=\"1525d0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-99d5493 e-con-full e-flex e-con e-child\" data-id=\"99d5493\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dad0f02 elementor-widget elementor-widget-text-editor\" data-id=\"dad0f02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se\u00a0<strong>risiedi in Italia<\/strong> e hai una controversia con un professionista stabilito in un altro Paese dell\u2019Unione europea, in Islanda o in Norvegia utilizza il seguente modulo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603227b elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"603227b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/webforms.eccnet.eu\/it\/italy\/complaint\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-edit\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M402.3 344.9l32-32c5-5 13.7-1.5 13.7 5.7V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h273.5c7.1 0 10.7 8.6 5.7 13.7l-32 32c-1.5 1.5-3.5 2.3-5.7 2.3H48v352h352V350.5c0-2.1.8-4.1 2.3-5.6zm156.6-201.8L296.3 405.7l-90.4 10c-26.2 2.9-48.5-19.2-45.6-45.6l10-90.4L432.9 17.1c22.9-22.9 59.9-22.9 82.7 0l43.2 43.2c22.9 22.9 22.9 60 .1 82.8zM460.1 174L402 115.9 216.2 301.8l-7.3 65.3 65.3-7.3L460.1 174zm64.8-79.7l-43.2-43.2c-4.1-4.1-10.8-4.1-14.8 0L436 82l58.1 58.1 30.9-30.9c4-4.2 4-10.8-.1-14.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INVIA UN RECLAMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Quando possiamo esserti d&#8217;aiuto Consulenza ed assistenza per i consumatori in Europa Prima di inviare una richiesta di informazioni\/assistenza Il Centro Europeo Consumatori Italia (CEC Italia) fornisce gratuitamente informazioni sui diritti dei consumatori nell&#8217;Unione europea e assiste i consumatori nella risoluzione amichevole delle controversie transfrontaliere con professionisti stabiliti in un altro Paese dell&#8217;Unione europea, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2271","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/pages\/2271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/comments?post=2271"}],"version-history":[{"count":5,"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/pages\/2271\/revisions"}],"predecessor-version":[{"id":11402,"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/pages\/2271\/revisions\/11402"}],"wp:attachment":[{"href":"https:\/\/ecc-netitalia.it\/it\/wp-json\/wp\/v2\/media?parent=2271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}