Have you recently shopped on non-EU online marketplaces?
Help and advice for consumers in Europe
Instructions for Consumers:
Since 1 July 2026, new rules apply to goods shipped to the EU from outside the EU. If you have recently made an online purchase, tell us about your experience. We want to understand whether you were asked to pay unexpected customs-related or other additional fees.
The survey is anonymous and takes less than 2 minutes to complete.
Please answer the following questions about a recent purchase from an online marketplace (such as Temu, Shein, AliExpress, etc.). Choose the option that best matches your experience.”