Privacy Policy

The responsible body for the storage and processing of your data is:

Adiconsum APS

Via G. Maria Lancisi, 25
00161   ROMA
C.F. 96107650580

Tel. 06/441702
e-mal: info@adiconsum.it

Adiconsum, processes your personal data in full compliance with the General Data Protection Regulation (GDPR) and the Legilative Decree n. 196/2003 (Privacy Code): all processing activities follow the core principles of lawfulness, purpose limitation, and data minimisation as set out in Article 5(1) GDPR.

Under the General Data Protection Regulation (GDPR), all information that identifies or can identify you is subject to special protection. This includes your personal data, such as:

• phone number
• e‑mail address
• home address
• IP address
• photographs
• information related to your case and any attached documents

This information can be processed only when authorised by law or when the data subject has given valid consent, in accordance with Article 4(1) GDPR.

Information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade‑union membership, as well as data concerning your health, sex life or sexual orientation are sensitive data. Processing such information requires  your explicit consent, in accordance with Article 9 GDPR.

When you submit an information request or a complaint, the data you provide are transferred into the European Commission’s data‑processing system, ECC‑Net 2, which is used by all European Consumer Centres. This transfer is carried out through an external service provider located in the Netherlands. As part of this process, a temporary backup of the submitted data is created to ensure that no information is lost in case of a technical error during the automatic upload. These backups are stored exclusively on servers in the Netherlands and are automatically deleted within 14 days.

We store and process your data on the basis of Article 6(1)(b) GDPR, as this is necessary to respond to your inquiry or handle your complaint. Your data are protected against unauthorised access through access controls, passwords, firewalls and other security measures. In line with the principle of data minimisation, access to your data is granted only to the responsibles for managing your case.

If you submit an information request to the European Consumer Centre Italy, your data are stored in the European Commission’s IT‑Tool ECC‑Net 2. The legal basis for this processing is Article 6(1)(b) GDPR, as the use of this system is necessary to handle your request effectively and to perform statistical evaluations.

Through ECC‑Net 2, we may also forward your request to another European Consumer Centre when their expertise is needed. Before doing so, we ask for your consent. The legal basis for such transfers is Article 6(1)(a) GDPR. Information on how your data are processed within ECC‑Net 2 is available in the European Commission’s privacy statement for this tool.

If your complaint concerns a company based in another EU Member State, Iceland or Norway, we forward your data to the European Consumer Centre in that country. The centre will use your data to analyse your complaint and contact the trader with the aim of reaching an amicable solution. Your data will also be stored in ECC‑Net 2, which is necessary for cross‑border cooperation and communication. 

European Consumer Centres in Denmark, Finland, Norway and Sweden are legally required, under their respective national laws, to make certain complaint‑related information accessible to the public upon request. This obligation applies to any data shared with such ECCs.

In some cases, it may be beneficial for you that we forward your complaint to a European alternative dispute resolution body established under Directive 2013/11/EU, or to another qualified out‑of‑court dispute resolution body. It may also be advantageous to forward your case to a European enforcement authority responsible for applying EU consumer‑protection rules under Regulation (EU) 2017/2394.

We retain your personal data for no longer than three years after providing the final response to your inquiry or after the closure of your complaint procedure. This retention period is based on Article 6(1)(f) GDPR, as we have a legitimate interest in keeping the data for a limited time. Maintaining this information allows us to document the assistance provided and to ensure that we can address any subsequent issues for as long as potential claims are not time‑barred.

You may subscribe to our newsletter by entering your e‑mail address in the devoted page on our website. After registering, you will receive a confirmation message, and only once you confirm your subscription will the newsletter be sent to you. The processing of your data for this purpose is based on Article 6(1)(a) GDPR, as it requires your explicit consent.

Each newsletter includes a link that allows you to unsubscribe at any time. Once you cancel your subscription, your e‑mail address is immediately deleted from our mailing list.

As a data subject, you have a series of rights under the General Data Protection Regulation (GDPR) that allow you to maintain control over your personal data. You have the right to access your data, meaning you may request confirmation of whether your data are being processed and obtain a copy of the information concerning you. You also have the right to rectification if any of your personal data are inaccurate or incomplete.

Where applicable, you may request the erasure of your data or the restriction of processing. You may also object to the processing of your data when it is carried out on the basis of legitimate interests. In situations where processing is based on your consent or carried out by automated means, you may exercise your right to data portability.

If you wish to exercise any of these rights, you may contact us or the relevant Data Protection Officer at  dpo@adiconsum.it  To ensure proper handling of your request, please provide a clear description of the data or processing activity concerned.

If you believe that your personal data have not been adequately protected, you have the right to lodge a complaint with the Italian Data Protection Authority. You can find the relevant contact details on the authority’s official website.