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Help and advice for consumers in Europe

Major boost for air passenger rights: Italian Supreme Court eases lost luggage compensation rules

13 November 2025

A significant ruling by the Italian Supreme Court (Judgment No. 28672) has redefined how air passengers can claim compensation for lost luggage, dramatically simplifying the burden of proof and strengthening consumer protection across Italy.
The ruling establishes a clear principle: passengers are no longer required to provide exhaustive documentary evidence, such as receipts or purchase invoices, to prove the specific value of every item contained in their lost baggage.

Influencers: AGCOM introduces the New Code of Conduct

9 September 2025

The Italian Communications Regulatory Authority (AGCOM) has adopted Resolution No. 197/25/CONS, releasing new Guidelines and a Code of Conduct for influencers. This marks the conclusion of a process launched in 2024 through a technical working group and a public consultation. The aim is to strengthen transparency, accountability, and user protection on social media platforms, particularly for minors, by introducing, for the first time, a clear and binding regulatory framework.

Online reviews: Antitrust launches investigation into Trustpilot

17 July 2025

The Italian Competition Authority has announced the launch of an investigation into Trustpilot Group plc, Trustpilot A/S, and Trustpilot S.r.l., companies that manage the well-known online platform dedicated to collecting and publishing consumer reviews about businesses and services. At the core of the inquiry is the system through which Trustpilot organizes and displays reviews and company ratings, which may be insufficiently transparent and potentially misleading to consumers.

Artificial Intelligence: Antitrust launches investigation into DeepSeek over lack of disclosure on “Hallucinations”

23 June 2025

The Italian Competition Authority has announced the launch of an investigation into Hangzhou DeepSeek Artificial Intelligence Co. Ltd. and Beijing DeepSeek Artificial Intelligence Co. Ltd., the companies behind the Artificial Intelligence (AI) system known as DeepSeek. At the core of the inquiry is the allegedly failure to provide users with clear information regarding AI’s “hallucinations” meaning inaccurate, misleading, or entirely fabricated response. This conduct could constitute an unfair commercial practice violating Articles 20, 21, and 22 of the Italian Consumer Code.

Transparent pricing: Antitrust takes action on tickets for the Internazionali BNL d’Italia 2025

21 May 2025

From April 29 to May 18, Rome hosted the 2025 edition of the Internazionali BNL d’Italia, one of the most anticipated tennis events of the year. The large turnout of spectators generated strong demand for tickets. In this context, the Italian Competition Authority intervened to highlight the importance of greater transparency in price communication. Specifically, it urged the Italian Tennis and Padel Federation (FITP), the tournament’s organizer, to clearly and promptly inform consumers—right from the first point of contact—about the existence and amount of non-optional service fees added to the base ticket price.

Antitrust: Colosseum Ticket Office Services fined 20 million for unfair commercial practices

11 April 2025

The Italian Competition Authority imposed a fine of nearly 20 million euros on the ticketing services of the Colosseum Archaeological Park due to the prolonged unavailability of access tickets, also linked to bulk buying through bots and other automated tools.

Jubilee 2025: The European Consumer Centre Italy’s guide for a safe and hassle-free journey

5 February 2025

The opening of the Holy Door of St. Peter’s on December 24th marked the beginning of the 2025 Jubilee, ushering in millions of pilgrims and visitors from around the world. To help ensure a smooth, informed, and trouble-free experience the European Consumer Centre Italy has created a free digital guide, available on its website

Fine administration fees ruled unjustified and excessive by Bolzano Court

27 June 2024

In a significant new judgment concerning car rental contract clauses, the Court of Bolzano ruled on June 19 that the Italian car rental company Goldcar applied unjustified and excessive penalties in cases of fines for traffic violations, non-payment of tolls, and instances of accidents, damage, or theft.

Antitrust investigation on Booking for alleged abuse of a dominant market position

28 March 2024

The Italian Competition Authority, also known as Antitrust, has launched an investigation into Booking.com (Italy) S.r.l., Booking.com B.V., and Booking.com International B.V. for potentially abusing their dominant position in the online hotel intermediation and booking services market, violating Article 102 TFEU (Treaty on the Functioning of the European Union).

Antritrust investigation on the online sale of tickets for the Colosseum in Rome

25 July 2023

“The Italian Competition Authority has launched an investigation against Società Cooperativa Culture (CoopCulture), Musement, GetYourGuide, Tiqets and Viator for the ticket sales service for the entrance to the Colosseum Archaeological Park, which includes the areas of the Flavian-Colosseum Amphitheater, the Palatine Hill, the Roman Forum and the Domus Aurea. According

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