When ECC Italy can help you
Help and advice for consumers in Europe
Please note that we are currently receiving a large number of enquiries and it may take us at least 8 weeks to review your enquiry.
Therefore, only submit your case if you agree to this.
If you do not want to wait, you have other options depending on your case:
- Chargeback procedure (reversal of credit card payments)
- Alternate dispute resolution
- European court proceedings (European Payment Order, European Small Claims Procedure)
- A lawyer
Please, read our privacy policy carefully before submitting your complaint or your request for information.
We inform you on your rights; we help you to assess your complaint by identifying the applicable law and the means of redress available. We assist you to draft your complaint if you have not yet submitted it to the trader. We can deal directly with your complaint in cooperation with the European Consume Centre of the country where the trader is based if you are unable to resolve your dispute with the trader directly.
SUBMIT A REQUEST FOR INFORMATION
Be informed about your consumer rights by visiting the thematics sections of our website and if you need clarifications, contact our qualified advisors: we will answer you shortly.
SUBMIT
If you have purchased a product or a service for purposes which are outside your trade, business or profession.
If the trader is based in another EU country, in Norway, in Iceland or in the United Kingdom.
If you have already submitted a complaint to the trader without receiving any response or if it does not satisfy you. Click here for the checklist of the documents we need for assisting you.
