EUROPEAN CONSUMER CENTRE ITALY
Help and advice for consumers in Europe
The European Consumer Centre Italy (ECC Italy) is the national contact point of the European Consumer Centre Network (ECC-Net), co-funded by the European Commission and the Member States whose aim is to increase consumer confidence when they engage in cross-border transactions by providing free information and advice on their rights, as well as assistance with resolving their cross-border consumer complaints.
There is a European Consumer Centre in every EU Country as well as in Norway, Iceland and United Kingdom.
We inform you on your rights; we help you to assess your complaint by identifying the applicable law and the means of redress available. We assist you to draft your complaint if you have not yet submitted it to the trader. We can deal directly with your complaint in cooperation with the European Consume Centre of the country where the trader is based if you are unable to resolve your dispute with the trader directly. If our attempt is not successful, you have further means of redress such as the Alternative Dispute resolution procedures (ADR) and the European Small Claims procedure (ESCP).
Find more information about ECC-Net by visiting eccnet.eu.
How can the European Consumer Centre Italy help me?
ADVICE AND ASSISTANCE
If you reside in Italy and need free information on your rights as a consumer as well as assistance in resolving a dispute arisen with a trader from different EU Country, Norway, Iceland and United Kingdom, you can contact the European Consumer Centre Italy.
Are you resident in another EU Member State or Norway, Iceland and United Kingdom? Here you can find the European Consumer Centre of your own country.
ASSISTANT WITH CROSS-BORDER DISPUTE RESOLUTION PROCEDURES
Whenever it is not possible to find an amicable solution with the trader you are complaining about, ECC Italy will inform you about possible options to pursue your cross-border complaint. ECC Italy facilitates access to out-of-court resolution’s procedures (ADR schemes) which offer a quick, simply and cost-effective solution to solve consumer disputes. If you would like to receive information about ADR procedures, please, send your question to eccnet-it@ec.europa.eu . An adviser will provide you with information within 3 working days. As contact point of the European ODR Platform, ECC Italy helps consumers in filling theirs complaints on the ODR platform (technical assistance) and inform them on the other means of redress when their dispute cannot be resolved through the ODR platform. You can contact us at odr@ecc-netitalia.it. An ODR adviser will response to your query within 3 working days.
Consumers could have also the option to take their cross-border complaints before the court. In this case, ECC Italy can provide consumers with detailed information on the European Small Claims Procedure, a low cost and easy way to pursue a cross-border claim without the need to employ a lawyer. For information on the procedure and on how to fill in the form to launch it, you can contact us at eccnet-it@ec.europa.eu . A legal adviser will provide you with a response to your query within 10 working days.
ASSISTANCE WITH GEO-BLOCKING PRACTICES
ECC Italy provides practical assistance to consumers in the event geo-blocking. If you think you have been illegitimately prevented by an online trader from accessing or placing your order through the trader’s online interface for reasons related to your nationality, place of residence or place of establishment, you can contact us for free at eccnet-it@ec.europa.eu . A legal adviser will assess your case and provide you with appropriate advice within 10 working days.
WHAT ARE THE COSTS OF ECC’S SERVICES?
COOPERATION WITH ENFORCEMENT BODIES
ECC Italy guarantees the implementation of consumers’ rights by working closely with enforcement authorities. Our direct contact with consumers and our role as an entity entitled to issue an “external alert” under the Regulation (EU) 2017/2394 enable us to identify and address infringements of consumer protection law to the Consumer Protection Cooperation Network.
EUROPEAN CONSUMER CENTRE ITALY
Help and advice for consumers in Europe
