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Had problems with a guarantee? In 2014 the ECC-Net will study the effective application of your consumer rights so do not hesitate to tell us about the problems you have encountered with guarantees given by the seller or manufacturer of a product!
The transport sector is one of the main areas of cross-border complaints made by European consumers. More specifically, problems in car rental services feature high on the list. This is why the European Commission – alongside the European Consumer Centres and national enforcers from the Consumer Protection Cooperation network –
È stato presentato oggi a Bolzano il rapporto della Rete dei Centri Europei Consumatori (ECC-Net) sull’implementazione della direttiva servizi in Europa. Il rapporto analizza reclami di consumatori che non hanno potuto beneficiare del mercato unico in quanto aziende e prestatori di servizi applicano prezzi differenti a seconda della cittadinanza o
The Commission is taking action to improve the usefulness of the European small claim procedure ( Regulation 861/2007EC), by introducing a targeted set of practical changes to the way the procedure operates. The Commission’s proposal to revise the Small Claims Regulation will notably: Raise the threshold for filing a ‘small claim’ from
The European Court of Justice confirms the right to partial refund of the train ticket in case of delay, even if this latter is caused by force majeure. The European Regulation on railway passengers rights (1371/2007) foresee the partial refund of the ticket in case of a delay of one
La Commissione Europea ha adottato il pacchetto legislativo denominato “Un continente connesso”, il programma di riforma del mercato delle telecomunicazioni più ambizioso degli ultimi 26 anni. L’obiettivo del programma è di rendere connessa e competitiva l’Europa delle telecomunicazioni, cosicché consumatori e industria ne possano beneficiare appieno. Per i consumatori le
From 4th til 22nd September 2013 the European basketball championship 2013 will take place in Slovenia. Our colleagues from ECC Slovenia has sent us a guide for all consumers going to Slovenia for the event. You can download it here: 2013 EUROBASKET GUIDE
The Antitrust authority has opened a file against the websites www.auto-prezzo.net and www.auto-valutazione.com for unfair commercial practice. The decision has been taken after several claims arrived from consumers, who felt to be cheated. Through the website it was possible to ask for a free of charge quotation of a used car. However
Tomorrow, 5th July 2013, the fifth edition of the Air Passenger rights day will take place. Five airports will be involved in the event ( Milan Malpensa, Rome Fiumicino, Trapani, Pescara and Genoa). From 10 am till 3:30 pm advisers from ECC Italy will be available at the help desk to assist and
From July 1st the new roaming tariffs established by the EU have entered into force. The new tariffs, all VAT excluded, foresee the following costs: 1st July 2013 outgoing voice calls 0,24€ incoming voice calls 0,07€ outgoing sms 0,08€ online ( data dowload per mb) 0,45€ These costs apply when
Had problems with a guarantee? In 2014 the ECC-Net will study the effective application of your consumer rights so do not hesitate to tell us about the problems you have encountered with guarantees given by the seller or manufacturer of a product!
The transport sector is one of the main areas of cross-border complaints made by European consumers. More specifically, problems in car rental services feature high on the list. This is why the European Commission – alongside the European Consumer Centres and national enforcers from the Consumer Protection Cooperation network –
È stato presentato oggi a Bolzano il rapporto della Rete dei Centri Europei Consumatori (ECC-Net) sull’implementazione della direttiva servizi in Europa. Il rapporto analizza reclami di consumatori che non hanno potuto beneficiare del mercato unico in quanto aziende e prestatori di servizi applicano prezzi differenti a seconda della cittadinanza o
The Commission is taking action to improve the usefulness of the European small claim procedure ( Regulation 861/2007EC), by introducing a targeted set of practical changes to the way the procedure operates. The Commission’s proposal to revise the Small Claims Regulation will notably: Raise the threshold for filing a ‘small claim’ from
The European Court of Justice confirms the right to partial refund of the train ticket in case of delay, even if this latter is caused by force majeure. The European Regulation on railway passengers rights (1371/2007) foresee the partial refund of the ticket in case of a delay of one
La Commissione Europea ha adottato il pacchetto legislativo denominato “Un continente connesso”, il programma di riforma del mercato delle telecomunicazioni più ambizioso degli ultimi 26 anni. L’obiettivo del programma è di rendere connessa e competitiva l’Europa delle telecomunicazioni, cosicché consumatori e industria ne possano beneficiare appieno. Per i consumatori le
From 4th til 22nd September 2013 the European basketball championship 2013 will take place in Slovenia. Our colleagues from ECC Slovenia has sent us a guide for all consumers going to Slovenia for the event. You can download it here: 2013 EUROBASKET GUIDE
The Antitrust authority has opened a file against the websites www.auto-prezzo.net and www.auto-valutazione.com for unfair commercial practice. The decision has been taken after several claims arrived from consumers, who felt to be cheated. Through the website it was possible to ask for a free of charge quotation of a used car. However
Tomorrow, 5th July 2013, the fifth edition of the Air Passenger rights day will take place. Five airports will be involved in the event ( Milan Malpensa, Rome Fiumicino, Trapani, Pescara and Genoa). From 10 am till 3:30 pm advisers from ECC Italy will be available at the help desk to assist and
From July 1st the new roaming tariffs established by the EU have entered into force. The new tariffs, all VAT excluded, foresee the following costs: 1st July 2013 outgoing voice calls 0,24€ incoming voice calls 0,07€ outgoing sms 0,08€ online ( data dowload per mb) 0,45€ These costs apply when
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