BROWSE PER TOPIC
The Commission is taking action to improve the usefulness of the European small claim procedure ( Regulation 861/2007EC), by introducing a targeted set of practical changes to the way the procedure operates. The Commission’s proposal to revise the Small Claims Regulation will notably: Raise the threshold for filing a ‘small claim’ from
The European Court of Justice confirms the right to partial refund of the train ticket in case of delay, even if this latter is caused by force majeure. The European Regulation on railway passengers rights (1371/2007) foresee the partial refund of the ticket in case of a delay of one
La Commissione Europea ha adottato il pacchetto legislativo denominato “Un continente connesso”, il programma di riforma del mercato delle telecomunicazioni più ambizioso degli ultimi 26 anni. L’obiettivo del programma è di rendere connessa e competitiva l’Europa delle telecomunicazioni, cosicché consumatori e industria ne possano beneficiare appieno. Per i consumatori le
From 4th til 22nd September 2013 the European basketball championship 2013 will take place in Slovenia. Our colleagues from ECC Slovenia has sent us a guide for all consumers going to Slovenia for the event. You can download it here: 2013 EUROBASKET GUIDE
The Antitrust authority has opened a file against the websites www.auto-prezzo.net and www.auto-valutazione.com for unfair commercial practice. The decision has been taken after several claims arrived from consumers, who felt to be cheated. Through the website it was possible to ask for a free of charge quotation of a used car. However
Tomorrow, 5th July 2013, the fifth edition of the Air Passenger rights day will take place. Five airports will be involved in the event ( Milan Malpensa, Rome Fiumicino, Trapani, Pescara and Genoa). From 10 am till 3:30 pm advisers from ECC Italy will be available at the help desk to assist and
From July 1st the new roaming tariffs established by the EU have entered into force. The new tariffs, all VAT excluded, foresee the following costs: 1st July 2013 outgoing voice calls 0,24€ incoming voice calls 0,07€ outgoing sms 0,08€ online ( data dowload per mb) 0,45€ These costs apply when
At midnight Croatia officially became a member of the European Union. It is the 28th member and the second of the former yugoslavian republics after Slovenia. In Zagreb the new European Consumer Centre of Croatia will open. Italian consumers who encounters problem with Croatian traders can now address their complaint
On 19th July Windjet’s creditors will meet. The Court of Catania accepted the airline request for a composition with creditors, so for the moment the bankruptcy has been avoided. The quote of the credit for unprivileged creditors has been fixed at 5%, while the quote for privileged creditors and employees
I. THE BASICS What is alternative dispute resolution (ADR) and online dispute resolution (ODR)? Alternative dispute resolution (ADR) helps consumers resolve disputes with traders when they have a problem with a product or service that they bought e.g. when a trader refuses to repair a product or to make a
The Commission is taking action to improve the usefulness of the European small claim procedure ( Regulation 861/2007EC), by introducing a targeted set of practical changes to the way the procedure operates. The Commission’s proposal to revise the Small Claims Regulation will notably: Raise the threshold for filing a ‘small claim’ from
The European Court of Justice confirms the right to partial refund of the train ticket in case of delay, even if this latter is caused by force majeure. The European Regulation on railway passengers rights (1371/2007) foresee the partial refund of the ticket in case of a delay of one
La Commissione Europea ha adottato il pacchetto legislativo denominato “Un continente connesso”, il programma di riforma del mercato delle telecomunicazioni più ambizioso degli ultimi 26 anni. L’obiettivo del programma è di rendere connessa e competitiva l’Europa delle telecomunicazioni, cosicché consumatori e industria ne possano beneficiare appieno. Per i consumatori le
From 4th til 22nd September 2013 the European basketball championship 2013 will take place in Slovenia. Our colleagues from ECC Slovenia has sent us a guide for all consumers going to Slovenia for the event. You can download it here: 2013 EUROBASKET GUIDE
The Antitrust authority has opened a file against the websites www.auto-prezzo.net and www.auto-valutazione.com for unfair commercial practice. The decision has been taken after several claims arrived from consumers, who felt to be cheated. Through the website it was possible to ask for a free of charge quotation of a used car. However
Tomorrow, 5th July 2013, the fifth edition of the Air Passenger rights day will take place. Five airports will be involved in the event ( Milan Malpensa, Rome Fiumicino, Trapani, Pescara and Genoa). From 10 am till 3:30 pm advisers from ECC Italy will be available at the help desk to assist and
From July 1st the new roaming tariffs established by the EU have entered into force. The new tariffs, all VAT excluded, foresee the following costs: 1st July 2013 outgoing voice calls 0,24€ incoming voice calls 0,07€ outgoing sms 0,08€ online ( data dowload per mb) 0,45€ These costs apply when
At midnight Croatia officially became a member of the European Union. It is the 28th member and the second of the former yugoslavian republics after Slovenia. In Zagreb the new European Consumer Centre of Croatia will open. Italian consumers who encounters problem with Croatian traders can now address their complaint
On 19th July Windjet’s creditors will meet. The Court of Catania accepted the airline request for a composition with creditors, so for the moment the bankruptcy has been avoided. The quote of the credit for unprivileged creditors has been fixed at 5%, while the quote for privileged creditors and employees
I. THE BASICS What is alternative dispute resolution (ADR) and online dispute resolution (ODR)? Alternative dispute resolution (ADR) helps consumers resolve disputes with traders when they have a problem with a product or service that they bought e.g. when a trader refuses to repair a product or to make a
This website uses cookies to enhance your experience. Some are essential for site functionality, while others help us analyze and improve your usage experience. Please review your options and make your choice.
If you are under 16 years old, please ensure that you have received consent from your parent or guardian for any non-essential cookies.
Your privacy is important to us. You can adjust your cookie settings at any time. For more information about how we use data, please read our privacy policy. You may change your preferences at any time by clicking on the settings button below.
Note that if you choose to disable some types of cookies, it may impact your experience of the site and the services we are able to offer.
Some required resources have been blocked, which can affect third-party services and may cause the site to not function properly.
