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The Dutch NEB for air passenger rights, the Human Environment and Transport Inspectorate (ILT), ruled on 07-01-2016 that Vueling Airlines S.A. consistently denies passengers compensation in case of delays, cancellations or denied boarding. This ruling will be enforced by a penalty payment. This means that Vueling risks a fine in the
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult
On 17th September the European Court took an important decision in Case C-257/14 and said that airlines must pay out if flights are delayed or cancelled for “technical reasons”. The case concerns a flight from Quito n Ecuador to Amsterdam taken in 2009 by passenger Corina van der Lans, which was delayed by 29 hours. Her
As millions of European citizens will be travelling during the summer period, today the Commission is calling for better application and enforcement of passenger rights legislation in the European Union. As a first remedy, the Commission today adopted interpretative guidelines clarifying the existing rules in the rail sector. EU Commissioner for Transport
Car rental companies have agreed to review how they treat customers following a joint action from the European Commission and national enforcement authorities led by the UK Competition and Markets Authority (CMA) and supported by the European Consumer Centers (ECC-Net) which had seen complaints related to car rentals increase sharply in the last two
The Network of the European Consumer Centers (ECC-Net) celebrates ten years in the service of European consumers An anniversary report of the EU Commission describes the last decade and takes a look at the future of cross-border consumer protection. Find more information in this article: European Consumer Centres 2005-2015
In the context of its Digital single Market strategy, adopted on 6 May 2015, the European Commission launched a sector inquiry into e-commerce in the EU. 315 Million Europeans use the internet every day , however, only 15% of the population shopped online from a trader of goods or a
After a fire broke out during the midnight in Terminal 3, the Rome’s main Fiumicino airport will remain closed untill 2.00 p.m. and only some inter-continental flights had been allowed to land. Air carriers and Enac ( the Italian Civil aviation Authority) which is following the emergency, invite passengers not to go to the airport
The Maltese civil aviation authorities have suspended the licence granted to the air carrier Fly Hermes last December because of the massive delays and flight cancellation. The Sicilian-owned company registered in Malta operated daily flights on a multi-city route including Malta, Comiso (Sicily), Torino and Palermo. However, the new carrier,
Nel 2013 le autorità nazionali che si occupano della tutela dei consumatori hanno controllato 552 siti web di viaggi ( siti che vendono viaggi aerei e sistemazioni alberghiere, sia operatori che intermediari) nel quadro di un’azione concertata coordinata dalla Commissione Europea. Il risultato di questo controllo è tutt’altro che positivo:
The Dutch NEB for air passenger rights, the Human Environment and Transport Inspectorate (ILT), ruled on 07-01-2016 that Vueling Airlines S.A. consistently denies passengers compensation in case of delays, cancellations or denied boarding. This ruling will be enforced by a penalty payment. This means that Vueling risks a fine in the
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult
On 17th September the European Court took an important decision in Case C-257/14 and said that airlines must pay out if flights are delayed or cancelled for “technical reasons”. The case concerns a flight from Quito n Ecuador to Amsterdam taken in 2009 by passenger Corina van der Lans, which was delayed by 29 hours. Her
As millions of European citizens will be travelling during the summer period, today the Commission is calling for better application and enforcement of passenger rights legislation in the European Union. As a first remedy, the Commission today adopted interpretative guidelines clarifying the existing rules in the rail sector. EU Commissioner for Transport
Car rental companies have agreed to review how they treat customers following a joint action from the European Commission and national enforcement authorities led by the UK Competition and Markets Authority (CMA) and supported by the European Consumer Centers (ECC-Net) which had seen complaints related to car rentals increase sharply in the last two
The Network of the European Consumer Centers (ECC-Net) celebrates ten years in the service of European consumers An anniversary report of the EU Commission describes the last decade and takes a look at the future of cross-border consumer protection. Find more information in this article: European Consumer Centres 2005-2015
In the context of its Digital single Market strategy, adopted on 6 May 2015, the European Commission launched a sector inquiry into e-commerce in the EU. 315 Million Europeans use the internet every day , however, only 15% of the population shopped online from a trader of goods or a
After a fire broke out during the midnight in Terminal 3, the Rome’s main Fiumicino airport will remain closed untill 2.00 p.m. and only some inter-continental flights had been allowed to land. Air carriers and Enac ( the Italian Civil aviation Authority) which is following the emergency, invite passengers not to go to the airport
The Maltese civil aviation authorities have suspended the licence granted to the air carrier Fly Hermes last December because of the massive delays and flight cancellation. The Sicilian-owned company registered in Malta operated daily flights on a multi-city route including Malta, Comiso (Sicily), Torino and Palermo. However, the new carrier,
Nel 2013 le autorità nazionali che si occupano della tutela dei consumatori hanno controllato 552 siti web di viaggi ( siti che vendono viaggi aerei e sistemazioni alberghiere, sia operatori che intermediari) nel quadro di un’azione concertata coordinata dalla Commissione Europea. Il risultato di questo controllo è tutt’altro che positivo:
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